Application and Static Website Hosting


The Department provides hosting solutions for agency applications. DoIT provides multiple platforms (Windows and Linux) geared to meet agencies' computing needs. This service provides agencies with a reliable, monitored, secure, and managed solution with the flexibility and performance of distributed computing solutions. DoIT offers distributed computing solutions on Windows and Linux platforms, and provides installation and upgrade support for the infrastructure and operating system software.


DoIT provides secure facilities, growth capacity, WAN connectivity, redundant power and:


  • Conditioned Power - Power Distribution Units
  • Physical Security, 24 × 7 Staffed Security
  • Surveillance Cameras at all visitor access points
  • Biometric and Proximity Card Readers at all access points
  • Fire Suppression System
  • UPS/Diesel Backup Generators
  • Conditioned Air

The Department also provides database administration support as part of application hosting to ensure that customer databases are protected and monitored by establishing backup and recovery procedures, providing a secure database environment, and monitoring database performance. DoIT primarily supports Oracle and Microsoft SQL Server databases. Support services provided include:

  • Initial database software installation, including configuration and verification as required
  • Performance of daily or weekly backups to disk, as requested by customer
  • Management and monitoring of disk space
  • Database restoration, as needed
  • Other service options available, depending on database software, include but are not limited to: replication, data conversion/migration assistance and database consultations - SQL query tuning

Service Level Options

Application hosting can also include database services to support agencies' applications data management requirements.

Price/Cost Description

Customer Responsibilities

  • Consult with DoIT during the software selection process and architecture design to ensure compatibility with the Enterprise hosting environment
  • Consolidate servers where feasible
  • Utilize DoIT database services

Service Support

This service is available to customers 24 × 7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for scheduled changes.

The Department of Information Technology Enterprise Support Desk operates 24 × 7 and offers a single point of contact for all customer inquiries related to services and the State's technical infrastructure. The Enterprise Support Desk provides technical analysis, problem solving, and first and second level diagnostics.

DoIT may monitor the use of this service at any time and by any reasonable means. In providing services, DoIT reserves the right to take any action necessary to protect the integrity or security of state information technology systems, resources, or infrastructure.

Service Level Objectives

TBD

Provisioning the Service

Contact the Enterprise Support Desk at (505) 827-2121 or by e-mailing EnterpriseSupportDesk@state.nm.us to order the service.

Related Services

Application Maintenance