Audio Conferencing


Overview

The Department of Information Technology offers Ready-Access for audio conferencing to meet state agencies' conferencing needs and as an alternative to in-person meetings. Audio conferencing eliminates unnecessary face-to-face meetings and saves travel time and expenses.


Service Detail: Ready-Access



  • Ready-Access is a service that is available to agencies on demand for audio conferencing meetings. To conduct a meeting, the host simply distributes the dial-in number and access code to participants and tells them to dial the number at the time of the meeting. No advance reservation is necessary, and the number may be used at any time.


Benefits of the Audio Conferencing service include:

  • Connects people together quickly, enabling them to make important decisions faster
  • Saves time and expense of business travel
  • Brings dispersed groups together despite time and location limitations
  • Supports small, impromptu meetings and scales to large events
  • Includes toll-free dial-in capabilities

Price/Cost Description

Customer Responsibilities

  • Identify hosts within your agency that will have the Ready-Access audio conferencing account. Host registration is a one-time event and requires a valid DoIT billing code.

Service Support

Please call Customer Care if you need assistance. Users in the US or Canada can contact Customer Care by dialing 888-447-1119.

If you are logged in as the Chairperson (with your passcode) you can dial 00 and an operator will join the call to help you and/or troubleshoot line problems. This service is available to customers 24 X 7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for scheduled changes.

The Department of Information Technology Enterprise Support Desk operates 24 X 7 and offers a single point of contact for all customer inquiries related to services and the State's technical infrastructure. The Enterprise Support Desk provides technical analysis, problem solving, and first and second level diagnostics.

DoIT may monitor the use of this service at any time and by any reasonable means. In providing services, DoIT reserves the right to take any action necessary to protect the integrity or security of state information technology systems, resources, or infrastructure.

Provisioning the Service

Contact the Enterprise Support Desk at (505) 827-2121 or by e-mailing EnterpriseSupportDesk@state.nm.us to request an audio conferencing subscription form. The form shall be submitted in a Service Desk ticket and will need agency CIO or IT Lead approval.

Additional Information

Desktop Telephony