Equipment Hosting


DoIT Data Center racks and floor space are available to State agencies and other government entities to physically house their server(s) and other equipment at the John F. Simms Building in Santa Fe (collocated hosting). DoIT provides secure facilities, growth capacity, WAN connectivity, and redundant power.


Additional features of the Data Center include:


  • Conditioned Power - Power Distribution Units
  • Physical Security, 24 × 7 Staffed Security
  • Surveillance Cameras at all visitor access points
  • Biometric and Proximity Card Readers at all access points
  • Fire Suppression System
  • UPS/Diesel Backup Generators
  • Conditioned Air


Service Level Options

N/A

Price/Cost Description

Customer Responsibilities

  • Complete an Equipment Installation Form (EIF) when bringing equipment in or out of the data center
  • Coordinate with DoIT prior to purchasing new servers or other equipment to ensure compatibility with other systems

Service Support

This service is available to customers 24 × 7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for scheduled changes.

The Department of Information Technology Enterprise Support Desk operates 24 × 7 and offers a single point of contact for all customer inquiries related to services and the State's technical infrastructure. The Enterprise Support Desk provides technical analysis, problem solving, and first and second level diagnostics.

DoIT may monitor the use of this service at any time and by any reasonable means. In providing services, DoIT reserves the right to take any action necessary to protect the integrity or security of state information technology systems, resources, or infrastructure.

Service Level Objectives

TBD

Provisioning the Service

Contact the Enterprise Support Desk at (505) 827-2121 or by e-mailing EnterpriseSupportDesk@state.nm.us to order the service.

Related Information

Data Center Co-location Guidelines

Related Services

Server Administration