File and Print


Overview

The File and Print service provides access to file storage and network printer connectivity for agencies' users and group file storage and printing requirements.


Service Detail


  • File Storage Services and Home Directory configuration setup & access
    • 1 GB of Home directory managed storage
    • Daily backup of all Home directory data
    • Data recovery services
  • Printer/Queue Setup & Access if part of supported domain
    • Print Server administration
    • Assist with print queue configuration from workstation


Service Level Options

N/A

Price/Cost Description

Customer Responsibilities

  • Store files in the assigned home directory.

Service Support

This service is available to customers 24 × 7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for scheduled changes.

The Department of Information Technology Enterprise Support Desk operates 24 × 7 and offers a single point of contact for all customer inquiries related to services and the State's technical infrastructure. The Enterprise Support Desk provides technical analysis, problem solving, and first and second level diagnostics.

DoIT may monitor the use of this service at any time and by any reasonable means. In providing services, DoIT reserves the right to take any action necessary to protect the integrity or security of state information technology systems, resources, or infrastructure.

Service Level Objectives

TBD

Provisioning the Service

Contact the Enterprise Support Desk at (505) 827-2121 or by e-mailing EnterpriseSupportDesk@state.nm.us to order the service.

Related Services

Managed Desktop