Microwave Radio Network

The Department of Information Technology maintains and operates the State's Broadband Digital Microwave Radio Communication network. The primary purpose of the microwave network is to enable interoperable mobile radio communications for public safety (i.e. State Police, Department of Corrections), other state agencies (i.e. Department of Game and Fish, Department of Transportation), and for various local and federal entities. The microwave network connects dispatch centers throughout the State with a network of radio towers that communicate with State Police vehicles and other mobile units.

The Digital Microwave System supports and interconnects the following two way-radio services:

  • Local Base - Provides instantaneous two-way radio communications between a dispatch center and employees working in the immediate area or close proximity. As an example a State Parks Dispatcher at Park headquarters could contact a Park Ranger working on the other side of the Park.
  • Remote Base - Provides instantaneous two-way radio communications between a dispatch center and employees working long distances from the center. As an example a State Police Dispatcher could contact an officer on patrol possibly hundreds of miles from the dispatch center.
  • Single Channel Console - Provides a convenient, functional, and inexpensive interface between a dispatcher and one local or remote base station.
  • Multi Channel Console - Allows a dispatcher to control multiple local and/or remote base stations from a single dispatch center.
  • Mobile Radio - Usually installed in a service vehicle, allows employees in the field to communicate to a dispatch center through a local or remote base station.
  • Mobile Radio with Repeater - Allows an employee, typically police officers, to operate their mobile radio when they are out of the vehicle. An office on foot can instantaneously communicate from a hand held radio to a dispatch center hundreds of mile away.
  • Radio Pager - A radio pager functions as a hand held radio and can also receive pages from any telephone.
  • Portable Radio - Provides communication between a small handheld device and another portable radio in the area or through a base station to a dispatch center.

The Statewide Digital Microwave System also supports broadband data services and telephone to agency field offices:

  • T-1 or greater bandwidth connecting isolated field offices to headquarter data networks and Internet services.
  • Telephone service to remote stations lacking commercial providers.
  • Collocation agreements with cell providers to expand cellular service to rural areas.
  • Security alarming and video monitoring of critical State communications facilities.

Additionally, DoIT runs the Santa Fe Control Dispatch Center which was established to provide statewide radio dispatch services to public law enforcement and other state agencies. Its sole purpose is to conduct effective communication that will ensure the safety of the citizens and client employees that it serves. The State of New Mexico has mandated that it be adequately staffed seven days a week, twenty-four hours a day.

Dispatch operations include monitoring, gathering, processing and disseminating all radio transmissions from field units of all agencies as well as all related incoming and outgoing telephone communications for each agency served.

DoIT funds and manages the Radio Communications Maintenance group including fully equipped repair shops in Santa Fe, Las Vegas, Albuquerque, Roswell and Las Cruces. The Radio Maintenance group provides 24 × 7 emergency repair services. They install and maintain all the State of New Mexico Digital Microwave Radio Network, Dispatch centers and two-way public safety radio systems.

Service Level Options


Price/Cost Description

Customer Responsibilities

  • Prospective two-way radio customers should determine what field units, in what areas, need to communicate with what dispatch centers or other field units.
  • Digital Microwave telephone customers need to determine how many telephone lines (or fax) are required and where the central office should be.
  • Customers interfacing dispatch centers to the Digital Microwave Network need to determine which remote base stations they need to control based on the field units in their area of responsibility.
  • Customers must update DoIT with projected needs so equipment purchases and personnel schedules are planned prior to critical need.
  • Customers must notify DoIT immediately if their system is not functioning as expected.
  • Customers must be available to test and confirm operation of newly installed, upgraded or repaired systems.
  • Customers must work with DoIT to maintain an accurate inventory of equipment and services for proper billing and replacement planning.
  • DoIT technical and engineering personnel are available to assist customers in planning and determining communications needs.

Service Support

This service is available to customers 24 × 7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for scheduled changes.

The Department of Information Technology Enterprise Support Desk operates 24 × 7 and offers a single point of contact for all customer inquiries related to services and the State's technical infrastructure. The Enterprise Support Desk provides technical analysis, problem solving, and first and second level diagnostics.

DoIT may monitor the use of this service at any time and by any reasonable means. In providing services, DoIT reserves the right to take any action necessary to protect the integrity or security of state information technology systems, resources, or infrastructure.

Service Level Objectives


Provisioning the Service

Contact the Enterprise Support Desk at (505) 827-2121 or by e-mailing EnterpriseSupportDesk@state.nm.us to order the service.

Additional Information