Server Administration


The Department provides server administration services for agencies' applications and equipment hosted in the Data Center. This includes the installation and maintenance of servers to ensure servers are running in an optimal manner. DoIT engineers can install and set up all server hardware in accordance with industry best practices. Also, in conjunction with the hardware OS vendors, DoIT engineers apply firmware patches and upgrades to systems in accordance with State policies. DoIT also provides Operating System (OS) support and maintenance for Windows and Linux systems.

Service Level Options

N/A

Price/Cost Description

Customer Responsibilities

  • Coordinate with DoIT prior to purchasing new servers or other equipment to ensure support commitments and compatibility with other systems

Service Support

The service is available to customers from 8:00 a.m. to 5:00 p.m., Monday through Friday, except for holidays.

The Department of Information Technology Enterprise Support Desk operates 24 × 7 and offers a single point of contact for all customer inquiries related to services and the State's technical infrastructure. The Enterprise Support Desk provides technical analysis, problem solving, and first and second level diagnostics.

DoIT may monitor the use of this service at any time and by any reasonable means. In providing services, DoIT reserves the right to take any action necessary to protect the integrity or security of state information technology systems, resources, or infrastructure.

Service Level Objectives

TBD

Provisioning the Service

Contact the Enterprise Support Desk at (505) 827-2121 or by e-mailing EnterpriseSupportDesk@state.nm.us to order the service.

Related Services

Equipment Hosting