Toll Services


Overview

Along with the Desktop Telephony, telephone toll services provide agencies with several options to support voice communication needs.


Service Detail


  • Long Distance
    • Provides the ability to call outside the local exchange boundary
    • Allows long distance calls to be made from an individual phone line(s) to outside calling areas
  • Toll Free Service
    • 1-800 phone service for constituents or customers to call state organizations from outside the local calling area at no charge


Service Level Options

Several toll service options are available including domestic long distance, toll free services, and conference calling.

Price/Cost Description

Customer Responsibilities

  • Identify an Agency Representative within your Department to act as a single point of contact for all communication related questions or concerns

  • Contact DoIT as soon as possible when moving offices or adding new lines of service

Service Support

This service is available to customers 24 × 7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for scheduled changes.

The Department of Information Technology Enterprise Support Desk operates 24 × 7 and offers a single point of contact for all customer inquiries related to services and the State's technical infrastructure. The Enterprise Support Desk provides technical analysis, problem solving, and first and second level diagnostics.

DoIT may monitor the use of this service at any time and by any reasonable means. In providing services, DoIT reserves the right to take any action necessary to protect the integrity or security of state information technology systems, resources, or infrastructure.

Service Level Objectives

TBD

Provisioning the Service

Contact the Enterprise Support Desk at (505) 827-2121 or by e-mailing EnterpriseSupportDesk@state.nm.us to order the service.

Related Services

Desktop Telephony
Wireless Voice and Data Services