The Enterprise Customer Care Bureau provides enterprise help desk functions and acts as the first line of contact to address any service related issues.

The Enterprise Customer Care Center's mission is to:

  • Provide first contact resolution via telephone and email to effectively troubleshoot, analyze, diagnose, and resolve hardware, software, user-error, and network problems.
  • Keep clients informed of enterprise activities that may impact individual productivity. This includes maintenance, outages, etc.
  • Monitor service level activities, escalating problems to the proper persons as identified in Enterprise Service Level Agreements.

Contact Enterprise Customer Care

Account holders for DoIT's EasyVista ticketing system may log in here.

Frequently Used Support Documents